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QUALITY TRAINING, QUALITY AGENTS, QUALITY WORK ENVIRONMENT MEANS YOUR CUSTOMERS WILL RECEIVE THE CUSTOMER SERVICE THEY DESERVE.
Companies trust our process in keeping the best work atmosphere possible and selecting the right agents for their product.
Our recruitment process allow us to recruit, develop and retain the best talent in the industry.
There is a on going 24/7 process of obtaining the best talent in the industry. The key factors are constant development of their skills and the opportunity to grow in our team. That combined with the Szertegia Experience puts us ahead of other centers.
Constant feedback, coaching sessions, courses, new skills, are part of Szertegia. There is a team exclusively dedicated to a development program that handles and monitors agents performance. They are constantly coaching everyone in our organization in order to improve and develop new skills for current or future projects.
The best way to ensure a customer receives the best interaction possible lays on a happy agent. Whether is tech support, customer service, sales, etc. Along the Szertegia Experience, we have a complete unique growth program that gives an equal opportunity to everyone in our team to grow in our company. That is why 90% of our staff and leadership comes from our growth program.
Omnichannel customer care
Chat and email support
High Level customer support
Social media management
Credit and collections
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